Returns and Refunds
At Beverage Depot, we strive to ensure your satisfaction. If you need to return or exchange an item, please review the following policy:
Damaged or Faulty Goods
If your item arrives damaged or faulty, we are here to assist:
- Reporting: Please notify our customer service team immediately upon delivery by calling 0800 8611227 or emailing support@beveragedepot.co.uk.
- Inspection: If you are unable to inspect the item at the time of delivery, sign the delivery note as "unchecked" and report any issues within 24 hours.
- Resolution: We will arrange for a replacement or refund at no additional cost to you.
Customer-Initiated Returns
If you change your mind about a purchase, you can return it for a refund within 30 days of receiving the item, provided the following conditions are met:
- The item is unused, in its original packaging, and in a resalable condition.
- Items must be returned by mail using the free return label included in your package.
Here’s how to initiate a return:
- Contact our customer service team at support@beveragedepot.co.uk with your order number and return request.
- Our team will provide you with a Return Merchandise Authorization (RMA) number and additional return instructions if needed.
- Package the item securely, include the RMA number inside, and use the free return label provided in your package.
Exchanges
We accept exchanges for items within 30 days of purchase, provided the item is unused, in its original packaging, and in a resalable condition.
To initiate an exchange, follow the same steps outlined in our return process. Once we receive the original item, we will ship the replacement item to you free of charge.
Refund Processing
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7 days and credited to your original payment method.
Contact Us
If you have any questions about returns or exchanges, please contact us:
- Email: support@beveragedepot.co.uk
- Phone: 0800 8611227
- Address: 128 City Road, London, EC1V 2NX
We are here to make the return and exchange process as seamless and convenient as possible.