Warranties

Welcome to Beverage Depot’s Warranty Policy

At Beverage Depot, we aim to provide our customers with high-quality products and exceptional after-sales support. This Warranty Policy outlines the warranty coverage provided with your purchase, your responsibilities as a customer, and the steps to resolve any issues under warranty.

1. Warranty Coverage

All products sold by Beverage Depot come with a manufacturer’s warranty unless stated otherwise. This warranty is designed to cover any manufacturing defects or faults in the product during the warranty period.

  • Standard Warranty: Most products include a 12-month parts-only warranty as standard, beginning from the date of delivery.
  • Extended Warranty Options: Some manufacturers may offer extended warranties (e.g., 2, 3, or 5 years). Please refer to the product description for details on any extended warranty options available.
  • Specific Warranty Terms: Each manufacturer has unique terms and conditions. For detailed coverage, please review the manufacturer’s warranty documentation provided with your product or contact our customer service team.

2. Warranty Exclusions

The following scenarios are not covered by the warranty:

  • Damage caused by misuse, neglect, improper installation, or failure to follow the manufacturer’s guidelines.
  • Damage due to external factors, such as power surges, water ingress, or fire.
  • Normal wear and tear, including cosmetic damage that does not affect product functionality.
  • Consumable parts such as bulbs, filters, or seals unless specified.
  • Any unauthorized repairs or modifications.

3. Warranty Claims

If you experience a problem with a product covered under warranty:

  1. Contact Us: Notify our customer service team at support@beveragedepot.co.uk or call 0800 8611227 as soon as possible. Provide your order number, product details, and a description of the issue.
  2. Inspection and Diagnosis: We may require photographs, videos, or further information to assess the fault. In some cases, an engineer may visit to inspect the product.
  3. Resolution Options:
    • Repair: Faulty parts will be repaired or replaced at no additional cost.
    • Replacement: If a repair is not possible, we will provide a replacement product of equal value.
    • Refund: In cases where repair or replacement is not feasible, we may issue a refund.

4. On-Site Warranty Service

  • Some products include an on-site warranty. This means that repairs or inspections will be conducted at your premises. Please refer to the product description to determine if on-site service is included.
  • If the on-site warranty is not included, you may be required to return the product to us or the manufacturer for repairs. Shipping costs for returns are your responsibility unless otherwise stated.

5. Customer Responsibilities

To ensure your warranty remains valid:

  • Follow the manufacturer’s instructions for installation, operation, and maintenance.
  • Ensure the product is serviced regularly as recommended by the manufacturer.
  • Report any faults immediately and discontinue use to prevent further damage.

6. Out of Warranty Repairs

If your product is no longer covered by warranty, we can still assist with repairs. Contact us for a quote for parts and labor costs.

7. Contact Us

If you have any questions about your warranty or need assistance with a claim, please contact us:

Note: This Warranty Policy does not affect your statutory rights under UK consumer protection laws.

Thank you for choosing Beverage Depot. We are committed to ensuring your satisfaction and peace of mind with every purchase.